Community Nursing Choice Health and Wellbeing Group

Support Workers

  • As a vital carer, Support workers provide essential assistance and support to people who require assistance with daily living activities due to illness, injury, disability, or other circumstances.

Assisting with personal care activities, such as bathing, grooming, toileting, dressing, and mobility.

Planning and preparation of meal, ensuring that clients receive nutritious and balanced meals. 

Assisting the medication administration, under the supervision of a registered nurse or other healthcare professional.

Providing emotional support and companionship to clients, helping them to feel comfortable and engaged in social activities. 

Assisting with household tasks such as cleaning, laundry, and grocery shopping. 

Transporting and accompanying clients to appointments or social activities, ensuring that clients can maintain their independence. 

Maintaining accurate documentation of client care activities, including progress notes and incident reports. 

Overall, SW plays a crucial role in a variety of settings, including hospitals, residential care homes, community care, and private homes, and provide care and support services tailored to the specific needs of our clients.   


To be eligible candidate, the minimum educational qualification requirements are Diploma in Community services, Certificate III in Individual Support, Certificate III / IV in Disability, Aged care or other relevant qualifications.

ii) Community Support Worker

  • A Community Support Worker (CSW) is a professional who provides assistance, support, and advocacy to individuals who require assistance to live independently within their community. CSWs typically work with individuals who have physical disabilities, mental health challenges, intellectual disabilities, or other support needs. The responsibilities of a Community Support Worker may include:

CSWs work directly with individuals, providing support tailored to their specific needs and goals. This may include assistance with personal care, medication management, household tasks, meal planning, and budgeting. 

CSWs offer emotional support and act as a listening ear for individuals, helping them manage stress, emotions, and personal challenges. They may provide counselling and guidance to promote mental well-being. 

CSWs support individuals in participating actively in their community. They help them access community resources, such as recreational activities, social events, educational programs, and employment opportunities.  

CSWs maintain accurate and detailed records of the support provided, including progress notes, incident reports, and any changes in the individual’s condition or needs. This documentation ensures effective communication among the care team and supports continuity of care. 

CSWs collaborate with other professionals and organizations involved in the care of individuals. This may include working closely with healthcare providers, social workers, psychologists, and family members to ensure coordinated and comprehensive support. 

CSWs promote health and safety practices, including infection control measures, medication safety, and maintaining a safe environment for individuals. They may provide education on health-related topics and encourage healthy lifestyle choices. 

Overall, CSWs play a crucial role in helping individuals access community resources and services, enhancing their overall well-being and quality of life.

iii) Disability Support Worker

  • A Disability Support Worker (DSW) is a professional who provides assistance, care, and support to individuals with disabilities. They work closely with people of all ages who have physical, intellectual, developmental, sensory, or psychological disabilities.  The responsibilities of a Disability Support Worker may include:

DSWs assist individuals with personal hygiene, bathing, dressing, grooming, and toileting. They may also help with mobility and transfers, using adaptive equipment if necessary. 

DSWs may assist with medication management, ensuring that individuals take their prescribed medications correctly and on time. This may include reminders, assistance with medication administration, and maintaining medication records. 

DSWs provide support with daily living activities, such as meal planning and preparation, feeding assistance, household chores, and managing finances. They may also assist with transportation and accompanying individuals to appointments or social activities. 

DSWs support individuals in participating in community activities and events, promoting social inclusion and integration. They may assist with accessing community services, joining recreational programs, or attending educational and vocational activities. 

DSWs maintain accurate and detailed documentation of the care and support provided. This includes documenting observations, progress notes, incident reports, and any changes in the individual’s condition or behavior. 

DSWs assess and address potential risks in the individual’s environment, implementing safety measures and protocols. They may also receive training in first aid and emergency procedures to respond effectively to any medical or safety-related incidents. 

Overall, DSWs aim to enhance the quality of life and promote the independence and inclusion of individuals with disabilities.

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